MagStrap support.

Manual / Specs

MagStrap manual

Our comprehensive user guide, please download this for further information on warranty and safety information.
Download manual

MagStrap specs

Our technical specification.
View tech specs

Warranty

Limited Liability PolicyBryant Dental will repair issue arising from a manufacturing defect for a period of 5 years, without charge. The liability will not exceed the amount you originally paid for the product. The warranty does not cover defects arising from negligence, product modification, unauthorised repairs, accidental damage, theft, loss or acts of God.

Conditions

  • Do not immerse any of the MagStrap parts in water.
  • If any problems occur with the MagStrap return to Bryant Dental for repair, attempting to repair yourself will void the warranty.
  • Do not change or modify any of the existing components without authorisation from Bryant Dental.
  • Do not  leave in environments exceeding 40°C.
  • The MagStrap should be stored in a cool, dry place.

Repairs

We’re sorry that something’s gone wrong,
Please get in touch with your product specialist, or if you are unable to, please message us in the live chat or get in touch with the office so we can get it sorted for you!

FAQ's

How do I clean my MagStrap?

The MagStrap can be cleaned using disinfectant wipes and was intended to be cleaned between patients. The MagStrap should not be autoclaved.

I wear a Hijab or Turban, can I still use a MagStrap?

Yes, we have a specific MagStrap model for both Hijab and Turban. Click here to buy one now

Can I return my MagStrap?

In the unlikely event that you are not completely satisfied with your product, please get in contact with one of our products specialists for further details. Alternatively, contact us through one of the channels below.
Faulty items:
If you believe your product is defective, please get in touch with us via the support hub. If deemed faulty, we may ask you to return your product for quality control purposes.

How long until I get my order?

Shipping Costs
We offer free UK shipping on all orders over £50.
For all other international deliveries, shipping is free over £100.

Delivery Times
If your order contains bespoke loupes / Refractives, they will typically ship 6-8 weeks after we have received all your details and we have an authorised mandate, deposit or payment in place.

If your loupes / Refractives are more complex in design due to individual variation in measurements, it can take longer. We are unable to speed up this process without compromising the result due to the high levels of engineering that go into each order. We thank you for your patience in advance.

For non-bespoke items, we aim to dispatch your order within 48 hours after payment authorisation; however if for whatever reason we are not able to fulfill your order within this time frame we will inform you of estimated delivery.

Speak to specialist