Support - Refractives | Bryant Dental

Refractives support.

Manual / Specs

Refractives manual

Our comprehensive user guide, please download this for further information on warranty and safety information.
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Refractives specs

Our technical specification.
View tech specs

Warranty

Limited Liability Policy

Bryant Dental will repair any issue arising from a manufacturing defect for a period of 5 years, without charge. The liability will not exceed the amount you originally paid for the product. The warranty does not cover defects arising from negligence, product modification, unauthorised repairs, accidental damage, theft, loss or acts of God.

Conditions

  • Ensure Loupes are wiped with 70% isopropyl alcohol  to ensure telescope longevity
  • Store at room temperature
  • Do not change or modify any of the existing components without authorisation from Bryant Dental

Repairs

We’re sorry that something’s gone wrong,
Please get in touch with your product specialist, or if you are unable to, please message us in the live chat or get in touch with the office so we can get it sorted for you!

FAQ's

How do I arrange a demo?

Please get in contact with our customer service team via our live chat, who will put you in contact with one of our product specialists to arrange your demo at a time and location most convenient to you.

What level of magnification should I get?

For procedures where a full arch and soft tissues need to be visible, the 3.8x are recommended. We pioneered the full arch field of view at 5x, and our 5.7x Refractives have gone one step further by retaining the full arch field of view. The 7.2x allows canine to canine field of view, this mean that the highest magnification tends to be for high level precision and single tooth dentistry. Our groundbreaking field of view even at high magnifications means that you can use your Refractives all day.

What is the difference between loupes and Refractives?

Both our loupes and Refractives provide market-leading optics for precise and excellent dentistry. Whilst our loupes encourage a neutral back posture, Refractives take this one step further and ensure the ultimate ergonomic position.

Can I use Refractives if I have an optical prescription?

Yes, we can either add your prescription to your Refractives or you can wear them with your contact lenses in as normal.

How much do Refractives weigh?

Refractives are designed to be ultra light-weight for maximum comfort. The 7.2x weigh 50g, the 5.7x weigh 49g and the 3.8x weigh 48g.

What is the infinity edge?

Infinity edge is a ground-breaking technology which means that there is no obtrusive black barrel around the lenses when looking through your Refractives. These are the loupes designed for biomimetic vision.

Do you offer student discount?

Yes we do! We offer a discount of 25% on 3.8x Refractives. Book a demo to find out more!

Can I return my Refractives?

In the unlikely event that you are not completely satisfied with your product, please get in contact with one of our products specialists for further details. Alternatively, contact us through one of the channels below.
Faulty items:
If you believe your product is defective, please get in touch with us via the support hub. If deemed faulty, we may ask you to return your product for quality control purposes.

How long until I get my order?

Shipping Costs
We offer free UK shipping on all orders over £50.
For all other international deliveries, shipping is free over £100.

Delivery Times
If your order contains bespoke loupes / Refractives, they will typically ship 6-8 weeks after we have received all your details and we have an authorised mandate, deposit or payment in place.

If your loupes / Refractives are more complex in design due to individual variation in measurements, it can take longer. We are unable to speed up this process without compromising the result due to the high levels of engineering that go into each order. We thank you for your patience in advance.

For non-bespoke items, we aim to dispatch your order within 48 hours after payment authorisation; however if for whatever reason we are not able to fulfill your order within this time frame we will inform you of estimated delivery.

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