HALO support.
Manual / Specs
HALO manual
Warranty
Limited Liability Policy
Bryant Dental will repair any LED or wiring issue arising from a manufacturing defect for a period of 5 years, without charge. Batteries and filters are covered for a period of 2 years. The liability will not exceed the amount you originally paid for the product. The warranty does not cover defects arising from negligence, product modification, unauthorised repairs, accidental damage, theft, loss, or natural disasters.
Conditions
- Only use supplied wall charger, using another charger will damage the batteries and invalidate the warranty.
- Do not immerse any of the HALO light parts in water.
- If any problems occur with the unit return to Bryant Dental for repair, attempting to repair yourself will void the warranty.
- Do not change or modify any of the existing components without authorisation from Bryant Dental.
- Do not leave the light on inside a pocket – it will cause the unit to overheat.
- Do not leave the batteries on exposed skin.
- Do not charge unattended or leave in environments exceeding 40°C.
- Do not attach multiple batteries together.
- Batteries should be stored in a cool, dry place.
- If batteries behave abnormally immediately contact Bryant Dental
Repairs
Please get in touch with your product specialist, or if you are unable to, please message us in the live chat or get in touch with the office so we can get it sorted for you!
FAQ's
The Halo wired headlight was designed to be compatible with BD loupes and Refractives.
The Halo is compatible with all types of loupes, including non BD loupes brands- you can either speak with the team to book a demo, or buy the Halo directly from the website with the bracket that fits your loupes.
Yes, we offer a two week free trial, after which you can either pay to keep the Halo or return it to us. Get in touch using the contact details below or use the live chat to arrange this.
Please get in contact with our customer service team via our live chat, who will put you in contact with one of our product specialists to arrange your demo at a time and location most convenient to you.
The Halo regular battery can last up to 60 hours, and is therefore our longest ever battery life.
In the unlikely event that you are not completely satisfied with your Halo, please get in contact with one of our products specialists for further details. Alternatively, contact us through one of the channels below.
Faulty items:
If you believe your product is defective, please get in touch with us via the support hub. If deemed faulty, we may ask you to return your product for quality control purposes.
Shipping Costs
We offer free UK shipping on all orders over £50, or £10
For all other international deliveries, shipping is free over £100, or £25
Delivery Times
If your order contains bespoke loupes/refractives, they will typically
ship 6-8 weeks after we have received all your details and we have
an authorised mandate, deposit or payment in place.
If your loupes/refractives are more complex in design due to invidual
variation in measurements, it can take longer. We are unable to
speed up this process without compromising the result due to the
high levels of engineering that go into each order. We thank you for
your patience in advance.
If you are ordering Halo without loupes or Refractives, we aim to dispatch your order within 48
hours after payment authorisation; however if for whatever reason
we are not able to fulfil your order within this time frame we will
inform you of estimated delivery.