Ignis 3 support

Manual / Set Up Guide

Ignis 3 Manual

Our comprehensive user guide, please download this for further information on warranty and safety information.
Download manual

Set Up Guide

Our step by step video on how to set up your gesture.
View set up video

Warranty

Limited Liability Policy

Bryant Dental will repair any LED or wiring issue arising from a manufacturing defect for a period of 2 years, without charge. Batteries and filters are covered for a period of 2 years. The liability will not exceed the amount you originally paid for the product. The warranty does not cover defects arising from negligence, product modification, unauthorised repairs, accidental damage, theft, loss, or natural disasters.

Conditions

  • Only use supplied wall charger, using another charger will damage the batteries and invalidate the warranty.
  • Do not immerse any of the Ignis 3 light parts in water.
  • If any problems occur with the unit return to Bryant Dental for repair, attempting to repair yourself will void the warranty.
  • Do not change or modify any of the existing components without authorisation from Bryant Dental.
  • Do not leave the batteries on exposed skin.
  • Do not charge unattended or leave in environments exceeding 40°C.
  • Do not attach multiple batteries together.
  • Batteries should be stored in a cool, dry place.
  • If batteries behave abnormally immediately contact Bryant Dental

Repairs

We’re sorry that something’s gone wrong,
Please get in touch with your product specialist, or if you are unable to, please message us in the live chat or get in touch with the office so we can get it sorted for you!

FAQ's

Which loupes is the Ignis 3 compatible with?

The Ignis 3 was designed to be compatible with all brands of loupe. We have custom brackets that can fit it perfectly to your system, and if by any chance we don’t, we can make one custom to you.

Can I have a free trial?

Unfortunately we don’t offer free trials, however, we offer a no questions asked 30 day free return period so if you don’t love your Ignis 3 you can return it to us for no cost and get a full refund.

Can I return my Ignis 3?

In the unlikely event that you are not completely satisfied with your Ignis 3, we offer free returns worldwide- please get in contact with one of our products specialists for further details. Alternatively, contact us through one of the channels below and we’ll arrange this for you..

Faulty items:

If you believe your product is defective, please get in touch with us via the support hub. If deemed faulty, we may ask you to return your product for quality control purposes.

How long until I get my order?


Delivery Times

If your order contains bespoke loupes/refractives, they will typically ship 12-14 weeks after we have received all your details and we have an authorised mandate, deposit or payment in place.

If your loupes/refractives are more complex in design due to invidual variation in measurements, it can take longer. We are unable to speed up this process without compromising the result due to the high levels of engineering that go into each order. We thank you for your patience in advance.

If you are ordering Ignis 3 without loupes or Refractives, we aim to dispatch your order within 48 hours after payment authorisation; however if for whatever reason we are not able to fulfil your order within this time frame we will inform you of estimated delivery.

I’m an international customer, what import taxes and duties do I need to pay?

All import taxes and duties are automatically calculated and included in your order total so you won’t need to pay any additional taxes when they get to you.

I’m an international customer, what if something goes wrong?

In the unlikely event that something goes wrong, all of our new generation Ignis wireless headlights are serviceable worldwide.

I’m having difficulty with the gesture control mechanism

We’re sorry to hear that, please get in touch with one of our customer support or product specialists by clicking the channels below and someone will talk you through it to make sure you’re getting the best possible experience

I’m not sure whether the Ignis 3 or the Ignis Cube is right for me

The Ignis Cube is our lightest ever headlight, is completely wire free, and offers an hour and a half batttery life per cube battery, whereas the Ignis 3 is our lightest ever counterbalancing headlight so it makes your entire loupes system feel lighter, The gesture battery life is longer at 3 hours per battery.

If you’re still not sure which one is right for you, book in a call with one of our product specialists and we can help you choose the best headlight for you.

Speak to specialist