Support | Refractives Pro

Manual

Refractives manual

Our comprehensive user guide, please download this for further information on warranty and safety information.
Download manual

Refractives specs

Visit our technical specification page.
Technical specification

Warranty

Limited Liability Policy

Bryant Dental will repair any issue arising from a manufacturing defect for the lifetime of the product, without charge. The liability will not exceed the amount you originally paid for the product. The warranty does not cover defects arising from negligence, product modification, unauthorised repairs, accidental damage, theft, loss or acts of God.

Conditions

  • Ensure your Refractives are wiped with 
70% isopropyl alcohol to ensure 
telescope longevity.
  • Store at room temperature
  • Do not change or modify any of the existing components without authorisation from Bryant Dental

Repairs

We’re sorry that something’s gone wrong,

Please get in touch with your product specialist, or if you are unable to, please message us in the live chat or get in touch with the office so we can get it sorted for you!

FAQ's

How do I arrange a demo?

Please get in contact with our customer service team via our live chat, who will put you in contact with one of our product specialists to arrange your demo at a time and location most convenient to you.

What level of magnification should I get?

This depends on the work you do! we pride ourselves on supporting thousands of clinicians across myriad specialties using Refractives, so we know there's a solution for everyone. As a rule of thumb we recommend the 3.8x for general dentistry as you have a full arch field of view. For high end cosmetic dentistry the 5.7x are perfect, and the 7.8x were designed for biomimetic and single tooth dentistry.

What is the difference between loupes and Refractives?

Both our loupes and Refractives provide market-leading optics for precise and excellent dentistry. Whilst conventional loupes encourage a neutral back posture, Refractives take this one step further and ensure the ultimate ergonomic position for the neck also.

Can I use Refractives if I have an optical prescription?

Both our loupes and Refractives provide market-leading optics for precise and excellent dentistry. Whilst conventional loupes encourage a neutral back posture, Refractives take this one step further and ensure the ultimate ergonomic position for the neck also.

How much do Refractives weigh?

Refractives are designed to be ultra light-weight for maximum comfort. The 7.8x weigh 54.9g, the 5.7x weigh 54.9g, and the 3.8x weigh 54.7g.

Do you offer student discount?

Yes we do! We offer a discount up to off 3.8x and 5.7x Refractives with a headlight.

Can I return my Refractives?

In the unlikely event that you are not completely satisfied with your product, please get in contact with one of our products specialists for further details. Alternatively, contact us through one of the channels below. Faulty items: If you believe your product is defective, please get in touch with us via the support hub. If deemed faulty, we may ask you to return your product for quality control purposes.

How long until I get my order?

Shipping Costs
Our shipping costs in the UK are £10, however, we offer free UK shipping on all orders over £50 For all other international deliveries, shipping costs are £25, we offer free international shipping on baskets over £100.

Delivery Times
If your order contains bespoke loupes/refractives, they will typically ship 6-8 weeks after we have received all your details and we have an authorised mandate, deposit or payment in place.

If your loupes / Refractives are more complex in design due to individual variation in measurements, it can take longer. We are unable to speed up this process without compromising the result due to the high levels of engineering that go into each order. We thank you for your patience in advance.

For non-bespoke items, we aim to dispatch your order within 48 hours after payment authorisation; however if for whatever reason we are not able to fulfill your order within this time frame we will inform you of estimated delivery.

How does the online measurement system work?

We use AI and biometric face mapping to calculate key data points we need to get your custom loupes made without having to see a sales rep so you can just order your perfect loupes, take your measurements online and get your loupes delivered to your doorstep.

Do you do free trials?

No as your Refractives are completely custom so we don’t offer free trials, we do offer a 90 day money back guarantee however, so you can be sure that you love your new Refractives.

How long is my trial period?

We offer a 90 day money back guarantee, this is because on average due to their revolutionary design Refractives can take a month to adjust to, and we offer an extra 60 days because our priority is ensuring our customers love their loupes.

Are free returns worldwide?

Yes, we offer worldwide free returns, all you have to do is get in touch with our team and we’ll arrange the rest for you.